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Servers and Server Locations
The more and more varied server locations a VPN offers, the more choices you have when looking to spoof your location and the better odds of finding a server close to wherever you happen to be.
CyberGhost has servers across approximately 90 countries. It’s a good mix, with a better-than-average showing for Africa and South America, two continents often ignored by VPN companies. CyberGhost does offer servers in Hong Kong, Russia, and Vietnam, and all other countrie’s but it does not have servers in Turkey. These are all regions with repressive internet policies. In its breadth of locations, CyberGhost is only outdone by ExpressVPN, which has servers across 94 countries. Some readers have written to me with concerns about VPN companies using virtual servers, which are software-defined servers. A single physical server can play host to many virtual ones, and virtual servers can be configured to appear as if they are in a different location than their host. Virtual servers are not bad per second , but it should be clearly communicated to users where their data is really going.
Your Privacy With CyberGhost
Using any security or privacy software requires that you believe the product does what it claims, and that you trust using the product will not expose you to other dangers. This is particularly important for VPNs, because when a VPN is in use, the company could have as much insight as your ISP into your online activities. Protecting those activities is one of the key reasons to use a VPN in the first place. In general, CyberGhost appears to do a good job of protecting user privacy. I’ll attempt to summarize below. The information CyberGhost collects, its use, and what information it does not collect, are all laid out in its privacy policy. While very thorough, the policy is also dense and difficult to read—aside from an explanatory introduction. CyberGhost should follow TunnelBear’s lead and produce a simplified and educational policy for its customers. The company’s documentation says that CyberGhost does not store user IP addresses, DNS queries, browsing history, connection/disconnection timestamps, session duration, bandwidth, or the VPN server with which you connect. That’s excellent. The company does appear to collect information regarding connection attempts and successes, but only in aggregate form. A company representative told me that the CyberGhost not only does not log user activity, it also does not know the identity of the customers connected to a given server. The company does monitor server CPU load, available memory, the amount of server bandwidth used, and other metadata. A company representative assured me that CyberGhost only generates revenue from customer subscriptions. That’s what I want to hear, as a VPN should protect your information, not monetize it.
Issues involving law enforcement and VPN companies can be tricky, which is why it’s important to know what country the VPN company is headquartered in and under what legal jurisdiction it operates. For its part, CyberGhost has offices across Europe, but is headquartered out of Bucharest, Romania, and operates under Romanian law. The company’s full name is CyberGhost SA, and is owned by the parent company Kape technologies PLC. Kape, formerly Crossrider, has been criticized for its use of shady software. A company representative told me that because the company has no personal user data, it has no way to comply with legal requests for information. This is backed up by the company’s annual transparency report.
A company representative told me that while the company uses third-party data centers, it has taken a containerized approach to its system. “A compromised node can’t be used to access other servers or core resources,” they said. A host of other precautions are also in place, including server encryption and running the servers on RAM to prevent tampering.
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